This is a very stressful time for all our clients with travel plans. Whether you’ve rescheduled a recent trip, or cancelled it entirely, our first priority is to ensure that you are aware of the situation. We are currently in the process of helping many of our clients, and we are working closely with our suppliers to ensure that travel plans are minimally disrupted.
For more information, please visit the Coronavirus (COVID-19) travel impacts detailed here on DFAT’s Smartraveller website.
Until further notice, ALL travellers entering Australia and New Zealand must self-quarantine for 14 days.
The coronavirus (COVID-19) is a flu-like virus. Like the flu, it can have a significant impact on people who contract it, particularly the elderly or those who have a compromised immune system (such as newborns and infants). The Australian Government has activated its emergency response plan to an impending coronavirus pandemic. Smartraveller has updated travel advice as at April 7th, 2020 until further notice
All overseas travel is currently banned, with few exceptions. If you’re overseas and want to return, we urge you to do so as soon as possible while flights are available. Where there aren’t options, we’re working to make flights available for you. We acknowledge it may be necessary for some of you to stay where you are longer than you might have planned. Stay safe and follow the advice of local authorities.
Many countries in the Pacific including Vanuatu, Fiji, New Caledonia and the Cook Islands have also introduced restrictions on travel from countries or areas affected by COVID-19. For more information please visit Smartraveller.
Please download the Australian Government Department of Health Coronavirus COVID-19 FAQ fact-sheet above.
Returning to Australia
The Australian Federal Government has placed bans on all travellers coming into Australia, unless on repatriation flights. Australian citizens and permanent residents travelling from overseas will be able to enter Australia, but need to isolate themselves for 14 days.
Booking Changes & Refund Requests
If you have booked your trip with 1000 Mile Travel Group and you are no longer able to travel please get in touch with your Travel Expert today. You can find the contact details of your Travel Expert via the search bar below – just type in the name of your Travel Expert.
Multiple countries around the globe have imposed travel and immigration restrictions due to Coronavirus COVID-19. We are requesting clients to contact us immediately in order to confirm your travel plans. This will allow us to determine the safety and accessibility from and to the countries in which you are travelling. This is a dynamic situation, and while we can help you with the process, it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination.
There is an extensive list of travel advisories relating to COVID-19 which is available via IATA Travel Centre here.
Domestic flights may be impacted in Australia. A number of international flights to/from countries including China, Iran, Italy, and South Korea have been cancelled. All passengers transiting through or departing Hong Kong, China, Iran and South Korea are required to self-isolate for 14 days prior to joining a tour or cruise. All Airlines have their own change and cancellation policies in place.
Please visit the following links for more information regarding updates from effected Airlines:
We advise that you reconsider taking an overseas cruise at this time due to COVID-19. If in doubt, consult a medical professional before travelling. A number of cruise lines are cancelling departures throughout Asia and other regions including Europe, the USA and Australia. If your cruise has not yet departed, please get in touch with your Travel Expert. They will contact you directly if there are any major changes or cancellations to your booking. All cruise lines have their own change and cancellation policies in place.
Many tour operators are putting measures in place for the health and safety of travellers. A number of tour operators are electing to cancel departures and/or modify itineraries throughout Asia and Europe primarily. All tour operators have their own change and cancellation policies in place.
Live 1000 Mile Facebook Feed
If there are any major, urgent updates and information regarding COVID-19 and how this may impact your travel plans with 1000 Mile Travel Group, we will update you here.
For the meantime, we are trying to avoid spreading news on Coronavirus COVID-19 via our social channels. We do not want to cause any additional stress, panic or anxiety to our customers, partners, suppliers and followers.
We aim to be a source of reliable information and provide assistance during this increasingly difficult time for the travel industry and the world at large.