Coronavirus COVID-19

This is a very stressful time for all our clients with travel plans. Whether you’ve rescheduled a recent trip, or cancelled it entirely, our first priority is to ensure that you are aware of the situation. We are currently in the process of helping many of our clients, and we are working closely with our suppliers to ensure that travel plans are minimally disrupted.

For more information, please visit the Coronavirus (COVID-19) travel impacts detailed here on DFAT’s Smartraveller website. 

Until further notice, ALL travellers entering Australia must self-quarantine for 14 days.

If you are currently travelling or recently returned to Australia, please inform yourself via the Australian Department of Health.

Live 1000 Mile Facebook Feed

If there are any major, urgent updates and information regarding COVID-19 and how this may impact your travel plans with 1000 Mile Travel Group, we will update you here.

For the meantime, we are trying to avoid spreading news on Coronavirus COVID-19 via our social channels. We do not want to cause any additional stress, panic or anxiety to our customers, partners, suppliers and followers. 

We aim to be a source of reliable information and provide assistance during this increasingly difficult time for the travel industry and the world at large.

Current Advice

The coronavirus (COVID-19) is a flu-like virus. Like the flu, it can have a significant impact on people who contract it, particularly the elderly or those who have a compromised immune system (such as newborns and infants). The Australian Government has activated its emergency response plan to an impending coronavirus pandemic. Smartraveller has updated travel advice to DO NOT TRAVEL.  The Biosecurity ban on travel has been extended to 17 March 2021. 

  • All overseas travel is currently banned, with few exceptions. If you’re overseas and want to return, we suggest you make contact with your Travel Expert who can assist with navigating the international arrival caps and provide expert advice. 

  • We acknowledge it may be necessary for some of you to stay where you are longer than you might have planned. Stay safe and follow the advice of local authorities and register with the Australian Embassy.

Please download the Australian Government Department of Health Coronavirus COVID-19 FAQ fact-sheet above.

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Returning to Australia

The Australian Federal Government has placed bans on all travellers coming into Australia, unless you are an Australian citizens, permanent resident or a close family member.  At this time the government requires all travellers coming into Australia to quarantine, at their own expense, in government appoint hotel accommodation for 14 days. 

Booking Changes & Refund Requests

If you have booked your trip with 1000 Mile Travel Group and you are no longer able to travel please get in touch with your Travel Expert today. You can find the contact details of your Travel Expert via the search bar below – just type in the name of your Travel Expert.

Travel Impact


DFAT have announced advice to DO NOT TRAVEL at the moment.

Multiple countries around the globe have imposed travel and immigration restrictions due to Coronavirus COVID-19. We are requesting clients to contact us immediately in order to confirm your travel plans. This will allow us to determine the safety and accessibility from and to the countries in which you are travelling. This is a dynamic situation, and while we can help you with the process, it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination.

There is an extensive list of travel advisories relating to COVID-19 which is available via IATA Travel Centre here

Domestic flights may be impacted in Australia. A number of international flights have been cancelled.

All Airlines have their own change and cancellation policies in place.

Please visit the following links for more information regarding updates from effected Airlines:

Air New Zealand


Etihad Airways

Jetstar Airways

Qantas Airways

Qatar Airways

Regional Express Airlines

Singapore Airlines

Thai Airways

Tigerair Australia

Virgin Australia


The Australian Federal Government has banned Australian Citizens and Permanent Residents from leaving the country unless they are given an exemption.  A number of cruise lines have extended their cruise dates into 2021. Please get in touch with your Travel Expert for the most up-to-date advice on your current or future booking plans.


Many tour operators are putting measures in place for the health and safety of travellers. A number of tour operators have cancelled departures into 2021 and/or modify itineraries to accommodate with latest border restrictions.  Please get in touch with your Travel Expert for the most up-to-date advice on your current or future booking plans.

Keep updated with the latest government guidelines